Refund policy

Thank you for shopping with Himalayan Local Farm. Your satisfaction is important to us. Please read our Return & Refund Policy below.

1. Eligibility for Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition you received it.

  • The item must be in the original packaging, sealed, and not tampered with.

  • You must provide a receipt or proof of purchase.

Because our products are consumables, we cannot accept returns on opened, used, or tampered items.

2. Non-Returnable Items

We cannot accept returns on:

  • Opened or used products

  • Products without original packaging

  • Products damaged due to improper storage

  • Sale items or discounted items

  • Any consumable products that have been opened for safety & hygiene reasons

3. Damaged or Incorrect Items

If you received:

  • A damaged product

  • The wrong item

  • A defective product

Please contact us within 48 hours of delivery.

We will replace the item or issue a refund depending on the situation.

📩 Email: himalayanlocalfarm@gmail.com
📞 Phone: +1 214-600-0493
🏠 Address: 800 Palomino Dr, Euless, TX 76039

Please include photos or videos of:

  • The damaged item

  • The packaging

  • The shipping label

This helps us process your claim faster.

4. Refunds

Once we receive and inspect your return:

  • You will be notified about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–7 business days.

Shipping fees are non-refundable.

5. Return Shipping Costs

  • Customers are responsible for paying their own return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping service.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.
For an exchange, email us at himalayanlocalfarm@gmail.com.

7. Contact Us

If you have any questions about returns or refunds:

📩 Email: himalayanlocalfarm@gmail.com
📞 Phone: +1 214-600-0493
🏠 Address: 800 Palomino Dr, Euless, TX 76039

We’re here to help!